Unity is the bank that businesses can be proud to bank with. For over 35 years we have been helping organisations to prosper and contribute to positive economic, social and environmental change. Put simply, our purpose is to create a better society.
As an award-winning independent bank, we only lend to organisations that share our values and support local communities. We have a loyal and growing business banking customer base which increased by a further seven per cent during 2020, and our ambition is to become the bank of choice for all socially-minded organisations in the UK.
Against a backdrop of Covid-19, Brexit disruption and historically low interest rates, Unity remains financially strong and operationally resilient, growing by over 25 per cent year on year. We will continue to pursue safe, sustainable growth into the future.
We’re also proud that throughout the pandemic, our UK-based teams have maintained our high levels of customer service while working remotely, by continuing to answer calls within 15 seconds and resolving more than 98 per cent of queries first time.